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Privacy Policy

This Privacy Policy describes how Mortgage One Inc. (DBA Mortgage One Inc.) (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our website and submit a request for mortgage-related services (the “Service”).

By using this Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you submit information through our website, we may collect:

  • First and last name

  • Phone number

  • Email address

  • Property or general location information (if provided)

  • Any information you choose to submit in your message or request form

We may also collect limited technical information such as browser type, device type, and general website activity to support basic website functionality and security.

How We Use Your Information

We use the information you provide to:

  • Respond to your mortgage-related inquiry

  • Contact you regarding your request for mortgage services

  • Provide requested support or follow-up related to your inquiry

  • Maintain internal records for compliance, quality, and operational purposes

  • Prevent fraud and secure the Service

Text Messaging (SMS) Communications

If you provide your phone number and opt in, you may receive transactional text messages related to your mortgage inquiry, such as:

  • Inquiry confirmations

  • Appointment confirmations or reminders

  • Document requests

  • Application or inquiry status updates

Message frequency may vary. Message & data rates may apply. You may reply STOP to opt out at any time or HELP for assistance.

Information Sharing

We may share your information only as needed to operate the Service and provide requested mortgage-related services, including sharing with service providers that support operations such as communications tools, customer support, and technical services.

Required Non-Sharing Clause (Exact Language)

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Data Retention

We retain your information only as long as necessary to:

  • provide services you request

  • comply with legal and regulatory requirements

  • resolve disputes and enforce our policies

Data Security

We take reasonable and appropriate measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may request that we update or delete your information by contacting us using the information below.

You may also opt out of SMS communications at any time by replying STOP.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Mortgage One Inc. (DBA Mortgage One Inc.)

Email: [email protected]

Phone: